Artificial intelligence is no longer used only in tractor cabs or precision farming systems. Now it helps find spare parts much faster — and therefore bring machinery back to work more quickly. At the Agritechnica 2025 exhibition, Case IH officially presented an update to the mycnhstore.com platform: a visual AI- and machine-learning-based search has been added to the online spare parts catalog.

Why repair speed is becoming critical

For a modern agricultural enterprise, every hour of downtime in season means:

• lost yield;
• additional logistics and labor costs;
• the risk of getting caught by bad weather or missing optimal field-work windows.

Very often the “bottleneck” is not the repair itself, but finding the right spare part: you have to identify the exact part number, avoid mistakes with the modification, find an analogue or the original, and check availability.

This is exactly the problem the new Case IH AI tool targets: it makes part identification as simple as taking a photo with a smartphone.

What exactly Case IH has introduced: AI at the service of parts search

The update applies to the global spare parts platform mycnhstore.com. This is the official CNH e-commerce portal through which farmers and dealers work with catalog items for Case IH, New Holland and other brands in the group.

According to official Case IH information, the portal now has integrated artificial intelligence (AI) and machine learning (ML) modules that allow users to:

• take a photo of the required part on the machine or in hand;
• upload it to mycnhstore.com via a special “camera button”;
• receive a list of matching items in the catalog with part numbers;
• refine the selection using filters and additional parameters (model, serial number, etc.).

Industry media emphasize that agricultural machinery repair can become noticeably faster thanks to the new Case IH AI tool for visual parts search — the system suggests the part number from a photo, and you can order it immediately.

How AI-based parts search works: step by step

In practice, the process looks like this:

1. The user goes to mycnhstore.com from a smartphone or computer.
2. Selects the camera search mode.
3. Takes a photo of the part that needs to be replaced or repaired.
4. Uploads the image to the system.
5. AI analyzes the shape, proportions and visual characteristics and compares them to the image database in the catalog.
6. The screen shows a list of possible matches with part numbers and specifications.
7. The user can add the machine model and serial number to narrow the result down to an exact match.
8. All that’s left is to choose the correct item and place an order.

The developers highlight several important practical nuances:

• the best results come from photos of removed parts on a plain background;
• the tool is optimized for mobile devices, but also works on desktop;
• tests showed the system correctly recognizes even burned or rusty parts if they are properly framed in the photo;
• for complex assemblies, AI can “break down” the unit into components — for example, from a muffler photo the system suggests the individual parts it consists of.

Key capabilities of the new Case IH tool

To make things clearer, here are the main functions of AI search in mycnhstore.com:

All this is built on the combination of the CNH Parts & Service team’s experience and modern AI algorithms trained on a large dataset of images of original spare parts.

Rollout stages: from tractors to combines

Case IH officially reports that the AI search roll-out is happening in stages:

The first stage covers around 200,000 items of tractor spare parts currently in production.

In 2026, the functionality will be extended to harvesting equipment (combines).

Later on, CNH plans to expand the system’s capabilities to include other product lines and older models, so that the tool is useful for the widest possible machine fleet.

The new feature was showcased at the Case IH stand at Agritechnica 2025, where visitors could test AI search directly on a Case IH Farmall 100A tractor.

How AI actually speeds up repairs

What does this look like in the real work of a service team or farm mechanic?

Scenario 1. You need to identify the number of a damaged part.
The mechanic removes the part (for example, a sensor, lighting element or muffler section), places it on a contrasting background, takes a picture with a smartphone and uploads it to mycnhstore.com. Within seconds, the system offers a list of possible part numbers; then you just check the description and compatibility with the tractor model and select the correct option.

Scenario 2. The part is still installed, and you don’t want to disassemble the unit.
In this case it’s enough to use the smartphone camera zoom to “crop” the needed area, and the system still shows relevant results.

Scenario 3. “Destroyed” parts after fire or heavy corrosion.
According to Case IH representatives, tests on burned and badly corroded parts showed positive results — AI algorithms can recognize the shape even in that condition.

As a result, the farmer gets fewer order errors, faster parts selection and, most importantly, less machine downtime. CNH Parts & Service management stresses that this innovation directly contributes to longer machine uptime.

Global trend: AI-based parts services for all CNH brands

It’s important to understand that visual AI search is not a one-off gimmick for Case IH only. CNH is rolling out similar functionality on mycnhstore.com for the New Holland brand as well — with the same concept: part photo, instant identification, minimal selection mistakes.

In other words, this is a large-scale digital platform for parts management across the entire CNH group, where AI becomes a core tool for working with the catalog. For farmers worldwide this means:

• transparent access to a global parts database;
• less dependence on paper catalogs and human error;
• a step towards full integration of service, telematics and e-commerce.

Ukrainian context: where to buy parts once the number is known

The AI search on mycnhstore.com helps correctly identify the part, but agricultural businesses still face the practical question: where can they quickly and cost-effectively buy the part or a quality equivalent, especially considering the Ukrainian market and logistics?

This is where local partners come into play — those who understand the needs of farms, work in the local currency and can offer flexible solutions tailored to real field conditions.

Bas-Agro LLC: Ukrainian partner for agricultural machinery parts

Bas-Agro LLC has been specializing for many years in the production and supply of spare parts for a wide range of agricultural machinery — from seeders and headers to fertilizer spreaders, tillage equipment and other attachments.

On the company’s website https://bas.ua there is a large online catalog where growers can:

• select original spare parts and high-quality equivalents for popular machinery brands;
• find consumables and assemblies for upgrading or restoring equipment;
• get advice on replacing worn parts and the possibility of manufacturing custom items.

A farmer or service engineer can use the Case IH AI search on mycnhstore.com to accurately identify the part number, and then find the corresponding item or analogue in the Bas-Agro catalog. This approach combines the manufacturer’s global digital innovations with the responsiveness and flexibility of a Ukrainian spare parts supplier.

Conclusion

Artificial intelligence in Case IH service is not a “fashion trend”, but a practical working tool that:

• speeds up parts selection;
• reduces the risk of incorrect orders;
• cuts machinery downtime in the field.

And for Ukrainian producers, the logical continuation of this chain is cooperation with local suppliers, including Bas-Agro LLC, where spare parts for agricultural machinery can be ordered online at bas.ua with full consideration of the realities of the domestic market.